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Customer Care


Experience Exceptional Customer Care with Jacob White – Your Trusted Packaging Partner

At Jacob White, we take immense pride in our outstanding customer care, offering a personalised approach to each client, ensuring their complete satisfaction. As a crucial part of the “Why Choose Jacob White” experience, our dedication to providing exceptional customer service sets us apart from competitors. By choosing Jacob White, you can be confident that your needs will be met with a high level of professionalism and expertise.


Unrivalled Support Throughout Your Journey

From your initial enquiry to ongoing support, our dedicated team of professionals works tirelessly to ensure you receive the best possible service. We offer comprehensive assistance in product selection, carton design, and factory layout, making certain that every aspect of your packaging process is optimised for efficiency and cost-effectiveness.


Global Presence, Local Expertise

With offices around the world and highly skilled agencies providing backup to our customers, Jacob White guarantees a seamless experience, regardless of your location. Our global presence allows us to offer local expertise, ensuring that you benefit from our extensive knowledge and experience in catering to the unique requirements of different markets.


Tailored Solutions for Your Business

At Jacob White, we understand that each business has distinct needs, which is why we offer customised packaging solutions tailored to your specific requirements. Our team works closely with you to identify the most suitable machines and configurations to meet your production goals, ensuring that your investment in Jacob White equipment delivers optimal results.


Ongoing Training and Support

Our commitment to customer care extends beyond the initial sale. We provide ongoing training and support, empowering your team to operate our machines with confidence and proficiency. Our skilled technicians are available to assist with any troubleshooting, maintenance, or upgrades, ensuring that your packaging line remains efficient and productive over time.


Responsive After-Sales Service

We understand that prompt and reliable after-sales service is crucial to maintaining a smooth and efficient packaging operation. Our service team is always on hand to assist with any issues, providing rapid response times and minimising downtime. With access to a wide range of spare parts and a wealth of technical expertise, you can trust that your Jacob White machinery will continue to perform at its best.

Choose Jacob White for a customer care experience that exceeds expectations, offering tailored solutions, ongoing support, and a commitment to your success. Make the smart choice and join the countless businesses worldwide who have entrusted their packaging needs to Jacob White.

Contact Jacob White Packaging

Thank you for your interest in Jacob White Packaging, we will fully support your enquiry and will offer assistance in products, carton design and factory layout. With over 6,000 installations worldwide and experience in packaging most products, we would invite you to contact us with no obligation.

Jacob White Packaging Ltd,
Unit F
Riverside Industrial Estate,
Riverside Way,
Dartford, Kent,
United Kingdom.
Nearest Train Station: Dartford
Nearest Airport: Gatwick Airport
Company Registration No: 1003647
VAT Registration No: GB 714232667